A Managed Service Provider (MSP) is a 3rd party company that manages certain services daily to improve a business’ operation. MSPs are used by both large corporations and small/medium sized businesses to delegate certain aspects of their operations. Many MSPs are IT companies that handle technical and software-oriented aspects for a company, usually on a subscription-based model. They operate remotely from the site of the business and are sometimes referred to as a “cloud based provider”. MSPs serve as a contracted, external IT team that helps with all your technical and support needs.
Who's responsible? Why hasn't this been done? Is anyone held accountable?
These questions constantly get raised when discussing IT providers and consultants. The most frustrating part is when you receive a reply from a vendor expressing how they "do not know", "it was not part of the scope", or my personal favorite, "I thought someone else was handling that".
Having clear responsibilities when it comes to choosing an MSP is a great asset. Rather than unanswered questions, knowing what your MSP can handle, and having them resolve the matter at hand, relieves much of the stress circulating around technology. IT has a big impact on your business, whether you are in the financial services industry or just starting a small business. Navigate the scary waters of technology with confidence while letting your IT consultants handle the workload of paddling in synchronicity.