As more organizations make the move to the cloud, they are questioning the role their managed services provider (MSP) plays within their overall IT strategy. Far from reducing their dependence on managed services, however, smart organizations are realizing that careful leveraging of an MSP is critical to their cloud success.
Once seen strictly as a way to reduce infrastructure costs or offload mundane IT tasks, today’s MSPs have morphed to become true business partners, especially for organizations making the leap to the cloud. Research from CompTIA finds that just 30% of MSP users cite cost savings as a primary driver, down from 57% just one year prior. Instead, organizations expect far more from their MSPs, moving beyond simple endpoint or server management to higher level information/data management. They increasingly want their MSPs to manage disparate on-premise, cloud, social, and network services, and more just over half (52%) say they have worked with an MSP on their most recent cloud initiatives.